Heidi vs Freed: AI Medical Scribe Pricing & Features

For small practices prioritizing cost, test Heidi Free first: it includes unlimited ambient documentation. Consider Freed Core if its note editing and reusable templates that learn suit you, or Premier if its supported EHR push removes a troublesome transfer step.

This comparison uses official US pricing and product documentation checked October 3, 2026. Vendor descriptions are not independent evidence of note accuracy. Choose your AI medical scribe by specialty, patient conversations, editing habits, and EHR setup.

Compare pricing against your workload

See Heidi’s US pricing page, Freed’s pricing page, and Freed’s plan guide. Prices are USD per clinician unless quoted for teams.

Plan	Price and billing basis	Scribing consideration
Heidi Free	$0	Unlimited ambient documentation; standard templates
Heidi Clinician Standard	$150/month billed monthly; $110/month billed annually	Custom templates and additional workflows
Heidi Clinician Max	$409/month billed monthly; $299/month billed annually	Standard features with higher agent usage
Heidi Teams	Custom quote	Shared workflows and custom EHR integration
Freed Starter	$39/month, billed monthly	Up to 40 notes/month
Freed Core	$79/month, billed monthly	Unlimited notes, AI editing, and template builder
Freed Premier	$119/month billed monthly; $1,248/year billed annually ($104/month equivalent)	Core plus supported EHR push and clinical workflow features
Freed Groups	Request a quote; at least two clinicians	Shared administration and team features

Heidi says scribing uses no agent allowance, so note volume alone does not require Max. Heidi prices exclude sales taxes. Confirm pricing for your clinic’s country at checkout or in your quote; older subscriptions and other regions can differ.

For example, 15 daily visits across 16 working days require 240 monthly notes per clinician. Freed Starter’s 40-note allowance covers only part. Compare unlimited plans before calculating savings.

Test notes and specialty templates

Heidi’s scribe documentation describes adjustable, reusable specialty templates. Its session guide covers switching templates, regenerating drafts, dictating edits, and requesting changes through Ask Heidi. Check which editing features your plan retains after any trial.

Freed lets clinicians directly edit notes and reuse preferred structures. Its template guide says Auto Learn defaults to off. Apply edited formats manually with Learn format, or enable Auto Learn per template. Review changes periodically so unusual encounters don’t unintentionally reshape later notes.

Test your specialty’s clinical documentation requirements. For example, check that family medicine notes retain separate plans per problem and psychiatry notes distinguish current symptoms from historical information. These examples are not measured product results. Specialty labels alone do not establish clinical completeness.

EHR integration: test note transfer in your practice

Heidi documents copying reviewed notes into medical records; current US pricing lists custom EHR integration under Teams. Confirm your practice’s connector, plan, and setup requirements before budgeting for automatic transfer.

Freed’s EHR push uses a Chrome extension and is included in Premier. Freed lists supported browser-based systems including SimplePractice, Tebra, and athena. Test your configuration; installations may differ.

For Epic or Oracle Health/Cerner, request a demo in your environment, including remote desktops. Browser extensions do not establish native EHR integration.

Check patient and encounter matching, note section placement, and formatting. Copy and paste remains viable if your pilot confirms the extra handling is manageable and reliably checked.

Patient consent belongs in the visit workflow

Before recording, explain that an AI service processes the conversation to help draft the clinical note you will review. Explain data handling; offer ordinary documentation if the patient declines. Make recording easy to stop.

Both Heidi’s consent guidance and Freed’s patient explanation hold clinicians responsible for following applicable requirements and organizational policies. Set procedures to obtain and record consent for your location and visit types.

Text automatically added to every note cannot establish that the conversation occurred or the patient consented.

Data handling: compare the terms behind the claims

For HIPAA-covered practices, HHS cloud guidance calls for an appropriate business associate agreement and the practice’s risk analysis. Vendor HIPAA claims cannot establish your entire workflow’s compliance.

Heidi says its AI model training excludes consultation data, transcripts, and generated notes. Its data protection guide describes regional hosting; confirm your account’s hosting location and retention settings.

Freed’s security page reports US data storage and training on de-identified notes. Its platform terms describe recording settings for deletion after processing or retention alongside other data. They address model-training consent settings and de-identified data use. Confirm settings before telling patients audio disappears immediately.

Those terms also prohibit submitting records covered by 42 CFR Part 2. Practices handling these protected substance use treatment records should check that restriction before a pilot.

Document both vendors’ audio, transcript, note, and backup retention separately. Review training permissions, subcontractors, staff access, and deletion when leaving the service. Keep approved clinical records in your EHR per practice retention policy.

Run a clinic pilot with clinician review

Test identical fictional encounters in both tools, then run an approved clinic pilot with patient consent. Include routine follow-ups and difficult visits. Record editing minutes, omissions, unsupported statements, and transfer corrections; generation speed alone cannot establish reduced documentation work.

Every draft needs clinician review before signing. Check medication names and doses, negative findings, speaker attribution, assessment, and follow-up instructions. Recheck patient and encounter after transfer.

Use VitaVima’s clinical documentation buyer’s guide to structure the evaluation. Choose the lowest-cost plan meeting your template, privacy, and EHR requirements while demonstrably reducing documentation work. Expand only after that complete workflow works consistently.